Pro is a powerful customer support gateway, help desk / ticketing system, complete with staff groups, knowledgebase, departments and custom fields per each department.
- Manage your customers’ issues through the frontend or the backend.
- Create custom fields – choose if they are mandatory or not, personalize validation messages, add custom HTML attributes.
- Customize each department – setup custom fields, change email address, notify other emails,
- Spam protection – protect the submission form with either the built-in CAPTCHA or ReCAPTCHA.
- Total control – Assign staff members to multiple departments, create groups that your staff members belong to.
- Customizable statuses – create any number of custom statuses on top of the built-in ones (open, on-hold, closed).
- Priority levels – by default low, normal and high. Add any number of priorities you want!
- Notify customers of inactivity – if customers don’t reply in a timely manner, tickets can be closed automatically after a notification is sent.
- Increased workflow – with the automatic ticket assignment you won’t have to worry about assigning tickets, they get assigned load-balanced to each available staff member.
- Better usability – only one form to complete and your customers will receive an automatically generated account and a copy of their ticket.
- Knowledgebase – add articles & categories as resources for your clients to use.
- Client’s dashboard – a place where your client can search the knowledgebase, submit a ticket, view and search his own tickets.
- Customize email messages – each email message sent by RSTickets! Pro can be customized.
- Avatars – Gravatar, Community Builder, JomSocial, Kunena.
- Three ways to view a ticket – plain (all information on the page), accordion or tabs (relevant information separated).
- Ticket subjects – choose either predefined subjects or allow customers to enter their own subject.
- Predefined searches – create quickly accessible links for your most common searches.
- Submit a ticket
- Knowledgebase – Single Article
- Knowledgebase – Layout