RSTickets! Pro 2.3.8

Home > Downloads > RSTickets! Pro 2.3.8

RSTickets!

Pro is a powerful customer support gateway, help desk / ticketing system, complete with staff groups, knowledgebase, departments and custom fields per each department.

Highlights

  • Manage your customers’ issues through the frontend or the backend.
  • Create custom fields – choose if they are mandatory or not, personalize validation messages, add custom HTML attributes.
  • Customize each department – setup custom fields, change email address, notify other emails,
  • Spam protection – protect the submission form with either the built-in CAPTCHA or ReCAPTCHA.
  • Total control – Assign staff members to multiple departments, create groups that your staff members belong to.
  • Customizable statuses – create any number of custom statuses on top of the built-in ones (open, on-hold, closed).
  • Priority levels – by default low, normal and high. Add any number of priorities you want!
  • Notify customers of inactivity – if customers don’t reply in a timely manner, tickets can be closed automatically after a notification is sent.
  • Increased workflow – with the automatic ticket assignment you won’t have to worry about assigning tickets, they get assigned load-balanced to each available staff member.
  • Better usability – only one form to complete and your customers will receive an automatically generated account and a copy of their ticket.
  • Knowledgebase – add articles & categories as resources for your clients to use.
  • Client’s dashboard – a place where your client can search the knowledgebase, submit a ticket, view and search his own tickets.
  • Customize email messages – each email message sent by RSTickets! Pro can be customized.
  • Avatars – Gravatar, Community Builder, JomSocial, Kunena.
  • Three ways to view a ticket – plain (all information on the page), accordion or tabs (relevant information separated).
  • Ticket subjects – choose either predefined subjects or allow customers to enter their own subject.
  • Predefined searches – create quickly accessible links for your most common searches.

Menus

  • Dashboard
  • Tickets
  • Submit a ticket
  • Knowledgebase – Single Article
  • Knowledgebase – Layout

Leave A Comment

Download Information

Released
:
October 17, 2020
Updated
:
October 17, 2020
Price
:
$5
File Size
:
3 MB
Categories
:
Tags
:
Sales
:
0 Sale

Download Details

$5